1. One-time purchases
Credits are purchased in a single transaction for use in your FinchMotion account. Credits are prepaid usage units issued by FinchMotion for creations on finchmotion.com. They have no cash value, are not money or stored monetary value, and are not a gift card. There is no subscription, automatic renewal, or later recurring charge. The credit amount, tier access, price, currency, and any applicable taxes are shown before payment. Credits cannot be transferred, resold, or exchanged for cash, except as required by law.
2. The free welcome offer
Eligible new users in the United States receive 300 welcome credits, once per person. Eligibility is determined at sign-in from your account and your connection; new users outside the United States do not receive welcome credits but can still purchase credits. Welcome credits fund Core videos and image creation. Signing in again, using another Google account, or deleting and recreating an account does not create a new entitlement.
We use account and browser eligibility checks to prevent repeat claims. A grant may be withheld or delayed for review. If a shared device or another issue incorrectly affects your eligibility, contact support@finchmotion.com. Free credits have no cash refund value.
3. The $1 intro pack
The intro pack is a single $1 USD purchase for 500 credits, limited to one purchase per customer. It is not a subscription and it does not renew. You are charged once, $1 USD plus any applicable tax shown before payment, and you are not charged again unless you choose to buy a different credit pack. It unlocks Core, Pro and Max. Max requires at least 1,000 eligible credits for its shortest video, so the 500-credit intro pack alone cannot pay for a Max generation. Welcome credits cannot be used to cover the difference for Pro or Max.
4. Credit packs and tier access
The Starter credit pack funds Core videos and image creation. The Creator and Studio credit packs fund Core, Pro and Max videos and image creation. The credit quantity, purchase price, and access included are shown before payment.
Tier access does not guarantee that every credit in your balance can fund that tier. A higher-tier creation requires enough eligible credits from a purchase that supports it.
5. Video credit requirements
| Video tier | 5 seconds | 10 seconds | 15 seconds |
|---|---|---|---|
| Core | 100 | 200 | 300 |
| Pro | 250 | 500 | 750 |
| Max | 1,000 | 2,000 | 3,000 |
Each image creation or image edit needs 30 credits. The app shows the required credits before submission. Future pricing changes will be disclosed before a new purchase or creation.
6. Pending and failed creations
Credits are reserved while a submitted creation is being processed. A completed creation consumes the reserved amount. If a creation fails and our generation provider cancels its charge, we release the reserved credits. If the provider keeps its charge for a failed creation, for example when a creation is stopped by content safety checks, including age-related checks, the reserved credits are used and are not returned. The app labels each failed creation as credits restored or credits used. A slow or uncertain job must be reconciled before it is treated as failed. Closing the page does not cancel a submitted generation.
If credits appear missing, include the date and time of the creation and its prompt when contacting support. A technically completed result that differs from your expectations is different from a job that fails to produce an output. Deleting a completed creation does not reverse the generation charge.
7. Purchase and refund questions
All sales final, including the $1 intro pack. Exceptions apply for billing errors, failed delivery, and legal rights.
We do not offer refunds for a change of mind, unused or partly used credits, or a completed result that differs from your expectations. A failed generation releases its reserved credits only as described above; a creation stopped by content safety checks is not refunded when our provider keeps its charge.
Report duplicate charges, missing purchased credits, unauthorized purchases, or other billing problems to support@finchmotion.com. Include your account email, order identifier, and a description of the problem. Do not send your full card number or security code. We reply to billing and refund requests within 2 business days. We will investigate and correct confirmed billing errors or failed delivery. Any rights you have under applicable law remain in place.